Refund policy
Refund Policy
At Sims Paper Co., we strive to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully to understand our return and refund process.
Returns
We accept returns for non-custom full-priced items that are unused, undamaged, and in their original packaging. To be eligible for a refund, please adhere to the following guidelines:
- Contact Us: Within 7 days of receiving your item, contact us to initiate a return. Include your name, order number, and reason for return in your message.
- Return Shipping: Customers are responsible for the shipping costs associated with returning the items. Original shipping costs are non-refundable.
- Return Condition: Ensure that the items are unused, undamaged, and in their original packaging.
Non-Refundable Situations
- Custom Items: Custom-made items are not eligible for returns or refunds, unless there is a mistake on our end.
- Discounted Items: Items purchased at a discount, such as clearance items, are final sale and cannot be returned or refunded.
- Shipping Issues: Refunds will not be provided for issues out of our control, such as incorrect addresses or items lost in the mail. However, we are committed to working with you to replace any items that may have been lost or misdelivered.
Damaged Items
If your item was damaged during the shipping process, please email us immediately. Provide us with your order details and photos of the damaged item, and we will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our refund policy or need to initiate a return, please contact us at simspaperco@gmail.com. We are here to assist you and ensure a smooth return process.
Thank you for choosing Sims Paper Co. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.